Refund policy

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Return & Refund Policy

At Vyroux, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused

  • Be in its original packaging

  • Be in the same condition that you received it

  • Include proof of purchase or order number

Non-Returnable Items

For hygiene and personal care reasons, we cannot accept returns on:

  • Used grooming tools

  • Opened personal care items

  • Items not in their original condition

  • Products damaged due to misuse

  • Sale or clearance items (if applicable)

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, faulty, or you received the wrong product, contact us within 48 hours of delivery at [your email address] with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is faulty

  • The wrong item was sent

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at hello@vyroux.com

Order Cancellations

If you wish to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: hello@vyroux.com
Phone: +447467619138
Business Name: Vyroux